PRIVACY STATEMENT

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ARTICLE 1 – PERSONAL INFORMATION COLLECTED

When you make a purchase on our store, as part of our buying and selling process, we collect the personal information you provide to us, such as your name, address, and email address.

When you browse our store, we also automatically receive the Internet Protocol (IP) address of your computer, which allows us to obtain more details about the browser and operating system you are using.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

ARTICLE 2 - CONSENT

How do you get my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery, or return a purchase, we assume that you consent to our collecting your information and using it for that purpose only.

If we ask you to provide personal information for another reason, such as marketing, we will ask for your explicit consent directly, or give you the option to refuse.



How can I withdraw my consent?

If after giving us your consent you change your mind and no longer consent to us contacting you, collecting your information, or disclosing it, you can notify us by contacting info@tatwa.ch or by mail at: Tatwa Sàrl Av. de Chailly 49, Lausanne, VD, 1012, Switzerland

ARTICLE 3 – DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms and Conditions of Sale and Use.

ARTICLE 4 – SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our services and products to you.

Your data is stored in Shopify’s data storage systems and databases, and in the general Shopify application. Your data is kept on a secure server protected by a firewall.

Payment:

If you complete your purchase through a direct payment gateway, Shopify will store your credit card information. This information is encrypted according to the Payment Card Industry Data Security Standard (PCI-DSS). Information related to your purchase transaction is retained as long as necessary to complete your order. Once your order is finalized, the transaction information is deleted.

All direct payment gateways comply with PCI-DSS, managed by the PCI Security Standards Council, which is a joint effort of companies such as Visa, MasterCard, American Express, and Discover.

The PCI-DSS requirements ensure the secure processing of credit card data by our store and its service providers.

For more information, please see Shopify’s Terms of Use here or Privacy Policy here.

ARTICLE 5 – THIRD-PARTY SERVICES

Generally, third-party providers we use will only collect, use, and disclose your information as necessary to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide them for your purchase transactions.

Regarding these providers, we recommend that you carefully read their privacy policies so you can understand how they will handle your personal information.

Keep in mind that some providers may be located or have facilities in a different jurisdiction than yours or ours. So if you decide to proceed with a transaction that requires the services of a third-party provider, your information may then be governed by the laws of the jurisdiction where that provider is located or where its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, your information used to complete the transaction could be disclosed under U.S. law, including the Patriot Act.

Once you leave our store’s site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions of Sale and Use.

Links

You may leave our website by clicking on certain links on our site. We assume no responsibility for the privacy practices of these other sites and recommend that you read their privacy policies carefully.

ARTICLE 6 – SECURITY

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately.

If you provide us with your credit card information, it will be encrypted using SSL protocol and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement additional industry-recognized standards.

COOKIES

Here is a list of cookies we use. We list them here so you have the option to allow or disallow them.

_session_id, unique session identifier, allows Shopify to store information related to your session (referrer, landing page, etc.).

_shopify_visit, no data retained, persists for 30 minutes from the last visit. Used by the internal statistics tracking system of our website provider to record the number of visits.

_shopify_uniq, no data retained, expires at midnight (visitor’s location) the following day. Calculates the number of visits to a store by a unique customer.

cart, unique identifier, persists for 2 weeks, stores information related to your shopping cart.

_secure_session_id, unique session identifier

storefront_digest, unique identifier, undefined if the store has a password, used to determine if the current visitor has access.

Cookies are used solely to best personalize the service we offer you

ARTICLE 7 – AGE OF CONSENT

By using this site, you declare that you are at least the age of majority in your state or province of residence, and that you have given us consent to allow any minor under your care to use this website.

ARTICLE 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so you know what information we collect, how we use it, and under what circumstances we disclose it, if any.

If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you wish to access, correct, modify, or delete any personal information we have about you, file a complaint, or simply want more information, contact our privacy standards officer at info@tatwa.ch or by mail at Tatwa Sàrl

[Re: Privacy Standards]

[Rue Pré-du-MArché 23, Lausanne, VD, 1004, Switzerland]

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